A customer sent me a request
A customer sent you a questionnaire, a deadline, or a data request — and it is not obvious what they actually need or where to begin. Sort the request, answer what you can, and handle the gaps without guessing.
Start with these three
The fastest way in. Read these first, in order.
First Time Receiving ESG Questionnaire: Where to Start
First ESG questionnaire from a customer? Here's where to start, what they're really asking for, and how to respond without prior sustainability experience.
02How to Respond to Any ESG Questionnaire in Under an Hour
Stop spending weeks on ESG questionnaires. A practical system for responding fast — whether it's EcoVadis, CDP, a customer spreadsheet, or a VSME request.
03ESG Response Checklist: Complete Data Requirements
Complete checklist of ESG data customers ask for. Know exactly what to track so you're ready for common questionnaires before they arrive.
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All guides for this situation
20 more guides covering this situation in depth.
How to Respond When Customer Asks for ESG Data
Customer just sent an ESG data request? Here's exactly what they want, why they're asking, and how to respond—even without a sustainability team.
Customer Sustainability Survey for Suppliers: What to Expect
A customer sent a sustainability survey. Here's what they're actually asking for, which questions appear most, and how to prepare a credible response.
ESG Questionnaire Deadline: How to Respond Quickly
ESG questionnaire deadline approaching? Here's how to respond quickly with what you have, without sacrificing accuracy or professionalism.
ESG Questionnaire for Suppliers: Complete Guide for 2026
Everything suppliers need to know about ESG questionnaires: major platforms, required data, how to manage multiple assessments efficiently.
ESG Questionnaire Response Without Sustainability Team
No sustainability team? No problem. Here's how to respond to customer ESG questionnaires with existing staff and resources—without hiring anyone.
How Long Does It Take to Respond to a Customer ESG Request?
ESG questionnaire response time ranges from 2 hours to 6 weeks depending on your data readiness. Here's what drives the difference and how to cut it.
Missing ESG Data: How to Respond When You Don't Have Everything
Can't provide all the ESG data your customer wants? Here's how to handle gaps professionally with partial data, estimates, and honest communication.
Sustainability Data Request from Customer
Got a sustainability data request from a customer? This guide covers exactly what they need, why they're asking, and how to respond efficiently.
The Complete Supplier Sustainability Assessment Checklist
Definitive checklist for supplier ESG assessments: environment, social, governance. What data and documents to prepare before your customer asks.
What to Do When Customer Sends Scope 3 Questionnaire
Customer wants your Scope 3 data? Here's what they actually need, what you can provide, and how to respond without a carbon accounting degree.
Customer Wants Carbon Footprint: What Suppliers Need to Know
Customer asking for your carbon footprint? Here's exactly what they need, how to calculate it, and what to do if you've never tracked emissions before.
Will I Lose Customers If I Can't Provide ESG Data?
Worried about losing customers over ESG data? Here's the real risk, what customers actually require, and how to protect your business relationships.
Can Small Suppliers Meet Large Company ESG Requirements?
Can your small company meet the ESG requirements of large customers? Yes—here's how to respond professionally without enterprise-level resources.
Why Your Customer Just Sent You a VSME Questionnaire
Got a sustainability questionnaire from your customer mentioning VSME? Here's what it means, why they sent it, and exactly what you need to do.
What Data Customers Actually Need for Scope 3 Reporting
Scope 3 data requirements explained for suppliers. What your customers need, what formats they expect, and how to provide useful data even if you've never tracked.
Product Carbon Footprint (PCF): A Supplier's Guide
What a Product Carbon Footprint (PCF) is, why customers ask suppliers for it, how to calculate one, and how it differs from your company-level footprint.
CBAM for Suppliers: What Your EU Customer Needs From You
CBAM's definitive regime started in 2026. What non-EU suppliers need to know: the 50-tonne threshold, embedded emissions data, and default vs actual values.
CSDDD for Small Suppliers: What Actually Applies to You
The EU scaled back CSDDD in March 2026. What the due diligence directive now means for small suppliers, what your big customers will ask, and when.
EUDR Supplier Requirements: Geolocation, DDS & Deadlines
What the EU Deforestation Regulation asks of suppliers: plot geolocation, legality evidence, who files the due diligence statement, and the new deadlines.
LkSG After the Reform: What Suppliers Still Need to Provide
Germany is repealing the LkSG, but due diligence duties remain. What actually stopped, why supplier questionnaires continue, and how to respond well.
Ready to stop starting from scratch?
ESG Passport turns your data and documents into buyer-ready draft answers you can reuse for every questionnaire. One payment, yours to keep.